To our valued customers and partners,
We wanted to ensure you that we are closely monitoring the developing situation of the coronavirus disease (COVID-19); and we are here when you need us. We are strictly following the Center for Disease Control (CDC) and World Health Organization (WHO) guidelines to keep our employees, customers, and neighbors safe. Our priorities are to remain productive while taking all appropriate preventive measures.
At Document Systems, we are utilizing remote technology to remain productive and are always improving our Business Continuity Plans so we are confident that we will maintain the level of service you have come to expect from us.
We are able to utilize remote diagnostic tools to address some problems you may encounter. However, if an onsite visit is required, Document Systems staff has been trained and directed to adhere to the standard social distancing recommendations. Additionally, we have instructed all personnel visiting customer locations to disinfect all surfaces they come in contact with. The process for reaching us for service and support is still the same - email@example.com or call 1.805.650.6482 x100
We will continue to provide updates as the situation evolves. From all of us at Document Systems, we thank you in advance for your cooperation and understanding.