As the Director of I.T. Services for Patagonia, Casey Stoops knows the challenges of managing the technology infrastructure for one of the world’s most popular sports apparel and gear providers. Between desktop support, server management, phone systems, printers, and the rest of the network infrastructure, Stoops and his team have many issues competing for attention. At the same time, Patagonia’s corporate mission includes using business “to inspire and implement solutions to environmental crisis.” As such, Stoops is always alert to potential solutions that improve service to end users while reducing the environmental footprint of Patagonia’s operations.
Documents play a critical role in the healthcare process. When information flows smoothly, clinics can focus on their primary goal of providing outstanding patient care. However, when processes become bottlenecked, productivity slows and patient care suffers. Nobody understands this better than Tony Alatorre, Chief Business Officer for Clinicas (www.clinicas.org), a growing group of 17 clinics providing healthcare services to lower income patients across Ventura county. Over 30 years he has been intimately involved in both the operations and growth of this important public service organization. Faced with improving outcomes while managing expenses, Alatorre is always on the lookout for ways to improve the operations of clinics.